Return Policy

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Return Period

Cancellation and refund requests for thematic tour services must be submitted within the specified timeframes. For services, cancellation requests should be made at least 48 hours before your scheduled thematic tour or consultation to be eligible for a full refund or rescheduling without penalties.

Return Conditions

To be eligible for a return, cancellation, or refund, the following conditions must be met:

Cancellation request is made within the specified time period (at least 48 hours before the scheduled service)
The service has not yet been provided or completed
The request is made through our official contact channels
Any applicable documentation or booking confirmation is provided

Refunds for thematic tour services are handled on a case-by-case basis, taking into account the specific circumstances and timing of the cancellation request.

Return Shipping Costs

As we provide services rather than physical products, return shipping costs are not applicable. However, if any materials or items were provided as part of a service package, the cost of returning such items may be the responsibility of the customer unless the return is due to our error or a defective item.

Return Process

To initiate a return, cancellation, or refund request, please follow these steps:

Contact us as soon as possible using the contact information provided below
Provide your booking reference number or confirmation details
Specify the reason for cancellation or refund request
Include any relevant documentation or booking information
Wait for our response and confirmation of the cancellation or refund process

We aim to respond to all cancellation and refund requests within 2-3 business days and process approved refunds within 5-10 business days.

Non-Returnable Items

The following services or situations are generally non-refundable:

Services that have already been completed or provided
Cancellations made less than 48 hours before the scheduled service date
No-shows without prior cancellation notice
Services cancelled due to customer violation of terms and conditions

Special circumstances may be considered on a case-by-case basis. Please contact us to discuss your specific situation.

General Legal Requirements

This return policy complies with applicable consumer protection laws. If you are a consumer, you may have additional rights under local consumer protection legislation that cannot be excluded or limited. This policy does not affect your statutory rights as a consumer.

We reserve the right to refuse returns or refunds in cases of abuse, fraud, or violation of our terms of service. All decisions regarding returns and refunds are made in good faith and in accordance with applicable laws and regulations.

Order Cancellation Policy

Pyxmeronwriphal understands that plans may change. If you need to cancel your thematic tour consultation or booking, please contact us as soon as possible. Cancellation requests made at least 48 hours before the scheduled service date will generally be eligible for a full refund or rescheduling without penalties.

Cancellations made less than 48 hours before the scheduled service may be subject to cancellation fees or may not be eligible for a full refund, depending on the specific circumstances and our ability to fill the booking slot.

Refund Process

Once a refund is approved, the following process applies:

You will receive confirmation of the approved refund via email or contact method provided
The refund will be processed to the original payment method used for the purchase
Refunds typically take 5-10 business days to appear in your account, depending on your financial institution
You will receive a refund confirmation once the process is complete

If you do not receive your refund within the expected timeframe, please contact us with your refund confirmation details for assistance.

Rescheduling

We are happy to reschedule your thematic tour or consultation based on availability. Contact us at least 48 hours before your scheduled service to request a rescheduling. We will work with you to find a new date and time that works for both parties. Rescheduling requests made with sufficient notice are generally accommodated without additional fees.

Weather and Circumstances

In cases of severe weather or other circumstances beyond our control that affect thematic tour safety or quality, we will work with you to reschedule the service at no additional cost or provide a full refund if rescheduling is not possible. We prioritize your safety and the quality of your experience.

Contact Information

For cancellation, return, or refund requests, please contact Pyxmeronwriphal at feedbackY3mxs9K1m or visit our contact page. Please include your booking reference number and the reason for your request. We aim to respond promptly to all inquiries within 2-3 business days.